Confidentiality

Your confidentiality is of critical importance to UpLift. It is a core operating principle that is taken very seriously. As a strictly confidential service for students of aviation, it can be accessed anonymously if desired. Access only requires that contact be initiated by the student, even if recommended by another individual. All information shared, including details of individual users, is protected with the same standards as medical records are protected. However, as with medical records, UpLift is ethically obliged to waive your confidentiality if there is demonstrable concern about safety to yourself or anyone else. In such an extremely rare event, your peer from UpLift will follow an established protocol of contacting a clinical supervisor and together deciding on the most appropriate course of action. However, they will always work with you first.

Confidentiality Assured

When accessing the service by requesting a call, the UpLift secure portal is alerted so that the student can be assigned a peer. All communications and records are securely stored within encrypted systems and are compliant with data protection standards.

All peer volunteers have been trained and have agreed to a Code of Conduct and Confidentiality agreement. In addition to training received, peers are clinically supervised by a designated mental health professional. For more information you can access our cookie policy, read all FAQs, or get in touch.